FAQ's
Frequently Asked Questions
General Questions
1. What is included in a padel holiday package?
Our packages typically include accommodation, padel court reservations, airport transfers, and optional extras such as coaching sessions, tournaments, and social activities. Specific inclusions will be detailed in your booking confirmation.
2. Can I customize my padel holiday?
Yes! We offer bespoke packages to cater to your preferences, including tailored coaching programmes, additional leisure activities, or specific accommodation requests. Tell us what you wish for and we endeavour to provide you with that request.
3. Are the holidays suitable for all skill levels?
Absolutely. Whether you're a beginner or an advanced player, we can tailor the experience to your skill level, including group training sessions, private coaching, and matches with similarly skilled players.
Booking and Payment
4. How do I book a padel break?
You can book directly through our website, by phone, or via email. Once we confirm availability, a deposit will be required to secure your booking.
5. What is the payment schedule?
A non-refundable deposit is required at the time of booking. The remaining balance is due eight weeks before your departure date.
6. Can I make changes to my booking?
Yes, changes can be made depending on availability. Amendment fees may apply. Contact us as soon as possible for assistance. Please see our Terms and Conditions of Business.
7. What is your cancellation policy?
Our cancellation charges depend on the notice period provided. Please refer to our terms and conditions for detailed information.
Travel and Accommodation
8. Do you arrange flights?
Flights are not typically included in our packages, but we can assist in recommending or arranging flights upon request.
9. Can I book accommodation for non-playing guests?
Yes, we can accommodate non-players. Let us know at the time of booking, and we will adjust the package accordingly.
10. What types of accommodation do you offer?
We partner with a range of accommodations, from luxury resorts to budget-friendly hotels. All options are conveniently located near padel facilities.
Padel Facilities and Activities
11. Are padel courts pre-booked?
Yes, courts are reserved in advance based on your itinerary. Please inform us of your preferred times or any specific requirements when booking.
12. Can I hire equipment?
Yes, padel rackets and balls are available for hire at most facilities.
13. Do you offer coaching?
We provide professional coaching for individuals and groups, including technique improvement, strategy sessions, and drills. Sessions can be pre-booked with us.
14. Are tournaments or group matches included?
We endeavour to organize friendly tournaments and group matches for players who wish to compete during their holiday. Participation is optional but highly encouraged for added fun.
15. What happens if bad weather prevents play?
In case of inclement weather, we will try to reschedule your court bookings. If play is not possible, refunds or alternative activities will be offered, depending on facility policies.
Travel and Insurance
16. Do I need travel insurance?
Yes, comprehensive travel insurance is required to protect against unforeseen circumstances, including cancellations, medical emergencies, and padel-related injuries.
17. Do I need a visa for my padel holiday?
Visa requirements vary by destination and your nationality. It is your responsibility to ensure you have the correct travel documents.
18. Do you offer airport transfers?
Yes, round-trip airport transfers can be included in most of our packages. Let us know your flight details so we can arrange this for you. There may be an additional cost.
Group and Corporate Travel
19. Do you organise group or corporate padel holidays?
Yes, we specialise in group bookings, including corporate retreats, team-building trips, and social club holidays. Contact us for tailored group packages.
20. Can you organise private tournaments for our group?
Certainly! We can arrange private tournaments complete with prizes, referees, and even celebratory dinners or social events.
Special Requests
21. Can you organise additional activities during the holiday?
Yes, we can arrange activities such as sightseeing, spa treatments, wine tastings, or other sports like golf, tennis, or water sports.
22. Are there options for children or families?
Many of our destinations are family-friendly and offer kids' programmess, childcare, and activities for non-playing family members.
23. What if I have dietary restrictions or special requirements?
Let us know your needs at the time of booking, and we will ensure that your dietary or other requirements are accommodated.
Contact and Support
24. How can I contact you during my holiday?
You will receive a 24/7 contact number for our local representative. Alternatively, you can reach our customer service team via email or phone.
25. What should I do if I have a complaint?
If you experience any issues during your holiday, please notify us or our local representative immediately so we can resolve the matter promptly.
